Privacy Policy – Gentle Turns, LLC
Effective Date: October 13, 2026
Gentle Turns, LLC (“Gentle Turns,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or choose to receive text messages from us regarding our non-emergency medical transportation services.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name and contact information, such as your phone number and email address.
- Transportation scheduling details, including pickup and drop-off locations.
- Information necessary to coordinate transportation services with clients, caregivers, healthcare facilities, and authorized representatives.
- Information you provide when communicating with us by phone, email, text message, or through our website.
Please do not send sensitive medical information through text messaging unless we have specifically advised you that the communication method is appropriate.
2. How We Use Your Information
We use the information we collect to:
- Schedule, coordinate, and provide non-emergency medical transportation services.
- Communicate about transportation reservations, pickup times, delays, cancellations, and service updates.
- Respond to questions and customer service requests.
- Send text messages when you have provided the appropriate consent.
- Improve our services and maintain business records.
- Comply with applicable legal and regulatory requirements.
3. Text Messaging and SMS Privacy
If you provide your mobile phone number and consent to receive text messages from Gentle Turns, LLC, we may send you messages related to transportation scheduling, appointment coordination, driver arrival notifications, service updates, and customer support.
Your consent to receive text messages is not a condition of purchasing or receiving our services. Message frequency may vary, and message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of text messages at any time by replying STOP to a message. For assistance, reply HELP or contact us using the information provided below.
We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver text messages and other communications, or as necessary to comply with applicable law.
4. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.
Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
5. Sharing of Information
We may share information when reasonably necessary to provide our transportation services, including with authorized caregivers, healthcare facilities, transportation coordination partners, technology providers, and service providers acting on our behalf.
We may also disclose information when required by law or when necessary to protect the rights, safety, and security of our clients, employees, or business.
Any sharing of mobile information for purposes other than those described in the SMS Privacy section will be subject to the restrictions stated in that section.
6. Cookies and Website Information
Our website or third-party website services may use cookies or similar technologies to improve website functionality, understand website usage, and enhance the visitor experience. You can manage cookies through your browser settings.
7. Your Choices and Rights
You may contact us to request access to, correction of, or deletion of personal information, subject to applicable legal requirements and records-retention obligations.
You may opt out of SMS messages at any time by replying STOP. Opting out of text messages will not prevent us from communicating with you through other appropriate methods when necessary to provide requested services.
8. Third-Party Services
Our website or communication systems may use third-party service providers to support scheduling, website functionality, customer communications, or text message delivery. These providers may process information as necessary to perform services on our behalf and subject to applicable contractual and legal requirements.
9. Children’s Privacy
Our services may be arranged for minors by a parent, guardian, or authorized representative. We do not knowingly collect personal information directly from children through our website without appropriate authorization.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or our text messaging practices, please contact:
Gentle Turns, LLC
Gentle Turns Non-Emergency Medical Transportation
Phoenix, Arizona
Website: www.gentleturns.com
Email: kirsten@gentleturns.com
Phone: 602-848-2886